Disclaimer This is not the official BuyBank.io website. BuyBank Guide is an independent, informational review project. We are not affiliated with BuyBank, we do not process exchanges and we do not hold funds. All figures about rates, fees and offices are shown for reference and are taken from the official site buybank.io.

Contact us

Reach the BuyBank Guide editorial team — and learn what we can and cannot help with.

Because BuyBank Guide is an independent information resource, we cannot process exchanges, check the status of a transaction, or recover funds. For anything related to an actual exchange operation, please contact BuyBank.io directly through their official website.

Contact BuyBank Guide (this site)

For editorial matters — factual corrections, feedback, partnership or content questions — email us:

Email: support@buy-bank.com.ua
Response time: usually within 2 business days.

⚠️
We will never ask for your seed phrase, private keys, passwords or a payment to "unlock" funds. Anyone asking for these — impersonating us or any wallet/exchange — is a scammer. Never share your seed phrase with anyone.

Contact the exchange (BuyBank.io)

For questions about a real exchange, offices, current rates or a specific order, use the official channels listed on buybank.io. According to their official site, BuyBank operates offices in Kyiv (Antonovycha St. 45) and Odessa (Katerynynska St. 2), with online exchange across Ukraine. Always verify current details on the primary source.

What we can and cannot help with

We can help with

  • Explaining how exchanges and wallets work
  • Correcting factual errors on our pages
  • General safety and self-custody questions
  • Feedback and content suggestions

We cannot help with

  • Processing or reversing an exchange
  • Checking your transaction or order status
  • Recovering lost or misdirected funds
  • Accessing your wallet or account